Responsible Gambling at SkyCrown Casino

At SkyCrown Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment

SkyCrown Casino takes responsible gambling seriously. We actively promote safe gaming practices and provide tools and resources to help players manage their activity. We comply with applicable regulations and work alongside recognised organisations to ensure player wellbeing remains our top priority.

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:

• Do you spend more money on gambling than you can afford to lose?
• Do you gamble to escape stress, anxiety, or depression?
• Have you lied to family or friends about your gambling habits?
• Do you feel restless or irritable when trying to cut back on gambling?
• Have you borrowed money or sold possessions to fund gambling?
• Do you chase losses by continuing to gamble after losing?
• Has gambling caused problems in your relationships or at work?

If you answered yes to one or more of these questions, we strongly encourage you to use our responsible gambling tools or seek professional support.

Responsible Gambling Tools

SkyCrown Casino offers a range of tools to help you stay in control of your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and require a cooling-off period when increased.

Loss Limits

Restrict the maximum amount you can lose within a defined time period. This helps prevent chasing losses and keeps your spending within a comfortable range.

Session Time Limits

Set a maximum duration for your gaming sessions. Once the limit is reached, you will be automatically logged out of your account.

Reality Checks

Enable periodic reminders that display how long you have been playing and how much you have spent. These notifications help you stay aware of your activity in real time.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from SkyCrown Casino for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications. To request self-exclusion, contact our support team at [email protected] or use the live chat available 24/7 on our website.

Underage Gambling Prevention

SkyCrown Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, the account will be immediately suspended and all funds will be withheld pending investigation.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

Support Organisations in New Zealand

If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage you to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and information for people affected by gambling harm.

• Website: www.pgf.nz
• Helpline: 0800 664 262 (available 24/7)

Gambling Helpline New Zealand

A free, confidential helpline offering support for gamblers and their families.

• Website: www.gamblinghelpline.co.nz
• Phone: 0800 654 655 (available 24/7)
• Text: 8006

Lifeline New Zealand

Provides crisis support and mental health assistance.

• Website: www.lifeline.org.nz
• Phone: 0800 543 354 (available 24/7)

Gamblers Anonymous New Zealand

A fellowship of men and women who share their experience, strength, and hope to help others recover from gambling problems.

• Website: www.gamblersanonymous.org.nz

Blocking Software

In addition to our internal tools, you can use third-party software to block access to gambling websites across all your devices:

• GAMSTOP — self-exclusion scheme for online gambling
• BetFilter — blocks gambling websites on your devices
• GamBlock — comprehensive gambling blocking software

Tips for Gambling Responsibly

• Set a budget before you start and stick to it.
• Only gamble with money you can afford to lose.
• Treat gambling as entertainment, not a source of income.
• Take regular breaks and do not gamble for extended periods.
• Do not gamble when you are upset, stressed, or under the influence of alcohol.
• Balance gambling with other leisure activities.
• Never chase your losses.
• Keep track of the time and money you spend gambling.

Contact Us

If you have any questions about our responsible gambling tools or need assistance, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly on our website at any time

This Responsible Gambling page was last updated in June 2026. SkyCrown Casino reserves the right to update this policy in accordance with regulatory requirements and best practices.